Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you (“you,” “customer”) and Reon Appliance Repair (“Reon,” “we,” “us”) governing your use of our website at reonappliance.com, our booking system, our SMS notification program, and any in-home or in-shop appliance repair services we perform for you (collectively, the “Services”). By booking a repair or using the site, you agree to these Terms.

1. Services Offered

Reon provides in-home diagnostic and repair services for major residential appliances, including refrigerators, freezers, dishwashers, washers, dryers, ovens, ranges, cooktops, microwaves, garbage disposals, ice makers, and wine coolers, in the geographic service areas listed on our website. We reserve the right to decline service that falls outside our licensing, safety, or coverage capabilities.

2. Booking & Scheduling

• Appointments are scheduled in arrival windows (typically 2–4 hours). We provide a live technician ETA notification when the tech is en route.
• You must provide accurate contact information, service address, and a working phone number to book service.
• If no adult (18+) is present when the technician arrives, we may charge a trip fee and reschedule.

3. Diagnostic Fee, Estimates & Approval

A flat diagnostic fee applies to every service call and is disclosed at the time of booking. After diagnosis, our technician will provide a written repair estimate. Repairs proceed only with your written or verbal approval. If you decline the repair, only the diagnostic fee is due. The diagnostic fee is waived if you approve the repair on the same visit (unless otherwise stated in your quote).

4. Payment

• Payment is due upon completion of the repair.
• We accept major credit cards, debit cards, Apple Pay, Google Pay, and ACH through our PCI-compliant payment processor, Stripe.
• Prices quoted on our website are subject to change without notice. The price on your approved written estimate is binding for that job.
• Sales tax is calculated based on your service address and applied as required by law.

5. Parts & Availability

Certain parts must be special-ordered from the manufacturer or distributor. In those cases, we will collect payment for the parts up front, provide an ETA, and schedule a return visit to complete the installation. Parts are non-refundable once ordered from the manufacturer, except where required by law.

6. Warranty

Reon provides a 90-day limited warranty on labor and a 90-day limited warranty on parts installed by Reon, or the manufacturer’s parts warranty, whichever is longer. The warranty covers the specific repair performed. It does not cover:

• Unrelated failures, pre-existing issues, or damage caused by misuse, power surges, water damage, pests, or unauthorized repairs performed after our visit.
• Cosmetic issues, noise complaints not tied to a specific fault, or normal wear-and-tear.
• Consumables (belts, filters, gaskets) beyond their manufacturer-rated life.

To make a warranty claim, contact us within the warranty period at support@reonappliance.com or (502) 865-4151.

7. Cancellation & Rescheduling

You may cancel or reschedule your appointment at no charge up to 2 hours before the scheduled arrival window. Cancellations made after that window, or “no-shows” when the technician arrives, may incur a trip fee equal to the diagnostic fee.

8. Refunds

Refund requests must be submitted within 30 days of the invoice date. Approved refunds are issued to the original payment method within 5–10 business days. Diagnostic fees are non-refundable once the technician has completed the diagnosis. Special-ordered parts are non-refundable unless defective.

9. Safety & Access

You are responsible for providing safe access to the appliance, clearing a reasonable work area, and disclosing any known hazards (gas leaks, exposed wiring, pests, mold). Our technicians may decline to perform work in unsafe conditions without waiving the diagnostic fee.

10. Limitation of Liability

To the maximum extent permitted by law, Reon’s total liability for any claim arising from the Services is limited to the amount you paid us for the specific job giving rise to the claim. Reon is not liable for indirect, incidental, consequential, or punitive damages (including lost food due to appliance failure, water damage from continuing to run a faulty appliance after diagnosis, or lost income). Nothing in these Terms limits liability for gross negligence, willful misconduct, or bodily injury caused by us where such limitation is prohibited by law.

11. SMS & Communications

Your use of our SMS notification program is governed by our SMS Terms & Conditions. Your data is handled per our Privacy Policy.

12. Intellectual Property

All content on reonappliance.com — including logos, text, photography, source code, and design — is the property of Reon Appliance Repair or its licensors and is protected by copyright and trademark law. You may not reproduce, resell, or scrape the site without our prior written permission.

13. Dispute Resolution & Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law rules. Any dispute arising from these Terms or the Services shall first be attempted to be resolved through good-faith negotiation, then by binding arbitration under the American Arbitration Association’s Consumer Arbitration Rules, held in Jefferson County, Kentucky. Small-claims court disputes are excluded from arbitration. Nothing in this section prevents either party from seeking injunctive relief in court for intellectual-property or confidentiality claims.

14. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top of the page reflects the latest revision. Continued use of the Services after an update constitutes acceptance of the updated Terms. Material changes will be communicated via email or SMS where appropriate.

15. Contact

Reon Appliance Repair
10200 Forest Green Boulevard, Suite 112
Louisville, KY 40223
Phone: (502) 865-4151
Email: support@reonappliance.com