Privacy Policy

Reon Appliance Repair (“Reon,” “we,” “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

• Contact info — name, phone number, email, and service address you submit when booking a repair.
• Service info — appliance type, brand, model, issue description, photos you choose to share, and notes added during service.
• Payment info — handled by our PCI-compliant payment processor (Stripe). Reon does not store full card numbers on its servers.
• Site usage — anonymous analytics (page views, referrer, device type) for site improvement.

2. How We Use Your Information

• To schedule, dispatch, and complete your repair.
• To send service-related communications (SMS, email, phone) such as booking confirmation, technician ETA, and invoice. See our SMS Terms for details on text-message consent and opt-out.
• To process payments and issue receipts.
• To respond to support requests and warranty claims.
• To improve our service quality and prevent fraud.

3. We Do Not Sell or Share for Marketing

We do not sell, rent, or share your personal information — including your mobile phone number, email, or SMS opt-in status — with any third party for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

4. Service Providers

We share data only with vendors who help us deliver service to you, under written confidentiality and data-processing terms. These include:

• OpenPhone / Twilio — SMS delivery
• Resend — email delivery
• Stripe — payment processing
• OpenStreetMap / Nominatim — address geocoding (no PII shared beyond the typed address)
• MongoDB Atlas / Emergent infrastructure — encrypted data storage

5. Data Retention

We retain customer records for up to 7 years to honor warranty terms, satisfy tax/accounting requirements, and resolve disputes. You may request deletion of your data at any time (see Section 7).

6. Security

We use HTTPS/TLS encryption in transit, encrypted database storage at rest, role-based access for staff, and industry-standard practices to protect your data. No system is 100% secure; we will notify affected customers of any material breach in compliance with applicable law.

7. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to lawful retention requirements).
• Opt out of SMS at any time by replying STOP — see our SMS Terms.

To exercise any of these rights, contact us at support@reonappliance.com.

8. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page reflects the latest revision. Material changes will be communicated via email or SMS where appropriate.

10. Contact

Reon Appliance Repair
10200 Forest Green Boulevard, Suite 112
Louisville, KY 40223
Phone: (502) 865-4151
Email: support@reonappliance.com