SMS Messaging Terms & Conditions

Effective: May 2, 2026 · Last updated: May 2, 2026

For Carrier / Twilio Reviewers

The SMS consent checkbox appears at the final step of the booking form at reonappliance.com/book.html, after appliance selection, contact info, and address entry. To view the live checkbox directly, use this deep-link: https://reonappliance.com/book.html?consent=1 (auto-scrolls to the consent checkbox and highlights it). A visual reproduction of the exact checkbox is shown below.

↓ Live checkbox (identical copy is required on /book.html final step) ↓

Yes, I agree to receive SMS text messages from Reon Appliance Repair about my repair (booking confirmation, technician ETA, job status, and payment link). Msg & data rates may apply. Msg frequency varies (typically 2–6 msgs per job). Reply STOP to opt out, HELP for help. See our Privacy Policy & SMS Terms. Consent is not a condition of purchase.

The checkbox is unchecked by default and marked required; the booking form cannot be submitted without the customer actively ticking it.

1. Program Description

Reon Appliance Repair (“Reon,” “we,” “us”) operates an SMS notification program that delivers transactional, service-related text messages to customers who have requested an appliance repair through our website at reonappliance.com, by phone, or in person. Messages include:

Booking confirmations
Technician “on the way” notifications and live ETA tracking links
Invoice and payment links
Service-completion follow-up and review requests

2. How You Opt In

You provide express written consent to receive SMS messages from Reon in one of the following ways:

Website booking form at reonappliance.com/book.html — you must check a required, unchecked-by-default consent checkbox before your booking can be submitted. The checkbox reads:
“Yes, I agree to receive SMS text messages from Reon Appliance Repair about my repair (booking confirmation, technician ETA, job status, and payment link). Msg & data rates may apply. Msg frequency varies (typically 2–6 msgs per job). Reply STOP to opt out, HELP for help. See our Privacy Policy & SMS Terms. Consent is not a condition of purchase.”
Verbal consent during a phone call with our dispatch team, who reads: “May we text you appointment confirmations, ETA updates, and your payment link at this number? You can reply STOP anytime to opt out.” Consent is logged with timestamp in our CRM.
Reply-in keyword — texting START, YES, UNSTOP, or SUBSCRIBE to a Reon SMS long-code or toll-free number.

Consent is not a condition of purchase. You may still receive full service via phone call only.

3. Sample Messages You Will Receive

All messages are transactional and tied to an active repair job. Examples:

Reon Repair: Hi Sarah, your appointment is confirmed for Tue 2/18 between 10am–1pm. Tech: Miguel R. Questions? Call (502) 865-4151. Reply STOP to opt out.

Reon Repair: Reminder — your dryer repair is tomorrow (Tue 2/18) 10am–1pm. Reply C to confirm, R to reschedule. Reply STOP to opt out.

Reon Repair: Miguel is on the way and will arrive in ~20 minutes. Track live: https://reonappliance.com/track/8f2a. Reply STOP to opt out.

Reon Repair: Your service is complete. Total: $247.00. Pay securely here: https://reonappliance.com/pay/8f2a. Thanks for choosing Reon! Reply STOP to opt out.

Reon Repair: Your login code is 483920. Do not share this code. It expires in 10 minutes. Reply STOP to opt out.

Reon does not send marketing, promotional, sweepstakes, or third-party content via SMS.

4. How You Opt Out

You can cancel SMS messages at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message we send. After you reply STOP, we will send one final confirmation message and you will not receive any additional SMS from us unless you opt in again.

5. Help

For help, reply HELP to any of our messages, call (502) 865-4151, or email support@reonappliance.com.

6. Message Frequency & Cost

Message frequency varies based on the status of your repair (typically 2–6 messages per active service request). Message and data rates may apply per your wireless plan. Reon does not charge a fee for sending SMS, but your mobile carrier may.

7. Supported Carriers

Reon’s SMS program is available on all major US wireless carriers, including AT&T, T-Mobile, Verizon, US Cellular, Sprint, Boost, MetroPCS, Cricket, and Google Fi, as well as most regional carriers. Carriers are not liable for delayed or undelivered messages.

8. Privacy

We never sell, rent, or share your mobile phone number or SMS opt-in data with any third party for marketing purposes. SMS data is used only to deliver the service you requested. For details on how we handle your information, see our Privacy Policy.

9. Changes

We may update these SMS Terms from time to time. Material changes will be communicated via SMS or by posting an updated effective date at the top of this page.

10. Contact

Reon Appliance Repair
10200 Forest Green Boulevard, Suite 112
Louisville, KY 40223
Phone: (502) 865-4151
Email: support@reonappliance.com

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