Ice Machine Repair · Louisville, KY · Sub-Zero, Scotsman, U-Line
Built-in ice machines are common in Prospect, Anchorage, Indian Hills, and Norton Commons luxury kitchens — and they fail in very specific ways. Reon's techs are factory-trained on Sub-Zero UC-15, Scotsman, U-Line, Manitowoc, and KitchenAid built-ins.
Common ice machine issues we repair in Louisville
Every Reon technician carries a stocked truck for these top failures — most are diagnosed within 20 minutes on-site. Pricing range: $110–$240 typical · $320–$680 sealed-system, harvest-motor, or full pump rebuild.
- Not Producing Any Ice
Frozen fill tube, failed water-inlet valve, bad evaporator thermistor, failed harvest motor, or saturated water filter.
- Thin Ice / Small Cubes / Clumped
Low water pressure, scaled water filter, failing harvest valve, bad thickness sensor.
- Leaking Water Into Bin
Cracked inlet line, failed drain pump, misaligned drain trough, or bad inlet-valve seal.
- Bad Taste or Plastic Smell
Expired filter, biofilm in reservoir, mineral scale buildup — full descale + sanitize.
- Loud Grinding / Harvesting Noise
Worn harvest-motor bearings, jammed cube mold, failed pump impeller.
- Sub-Zero / Scotsman Reset Cycle Failures
Brand-specific control-board service and dispenser-arm replacement.
Factory-trained on every ice machine brand sold in Louisville
From workhorse mainstream brands to luxury built-ins, our Louisville technicians carry the diagnostic codes, OEM parts, and current service-bulletin updates for every line below. Most ice machine repairs are completed in a single visit, with a flat-rate quote provided before any work begins.
Service areas — Louisville metro + Oldham County
Same-day ice machine repair is available across the entire Louisville metro and parts of Oldham County. We dispatch from our Lyndon shop on Forest Green Boulevard.
Frequently asked questions
Do you service Sub-Zero UC-15 and Scotsman built-in ice makers?+
Yes — factory-certified on Sub-Zero UC-15 / 705CI / 715CI, Scotsman DCE / Brilliance / Prodigy, U-Line, and Manitowoc home units. We carry the harvest motors, water valves, and OEM filters on the luxury truck.
Why is my Scotsman making cloudy or hollow ice?+
Cloudy / hollow ice is almost always a low-water-pressure issue or a partially-clogged water filter. We pressure-test the supply, replace the filter, and run a Brilliance-mode descale before re-test.
How long does ice-machine service take?+
Most cleanings + repairs are done in a 90-minute visit. Sealed-system work and harvest-motor replacements typically take 2–3 hours.
How often should a built-in ice machine be cleaned?+
Sub-Zero recommends every 6 months. Hoshizaki, Scotsman, and U-Line all recommend every 6–12 months depending on water hardness. We offer scheduled maintenance plans.
My ice tastes like plastic — is that fixable?+
Almost always. It's biofilm in the reservoir + a saturated filter. We do a full nickel-safe descale and replace the OEM filter — taste returns to neutral within 24 hours.
Other Reon services in Louisville
Same-day ice machine repair across the Louisville metro. Family-owned since 2017. 4.9★ from 106+ verified reviews.
📞 Call (502) 865-4151